The Sensible Toner Warranty

Our Goal is to give you not only a great, remanufactured toner cartridge product but to make sure your buying experience is excellent as well.

Most OEM Toner Cartridges come with a 6-month warranty. Our remanufactured toner cartridges carry a 1-year warranty from date of purchase with respect to performance.

Our products are warranted to be free from defects in materials and workmanship for a period of 1 year from date of purchase when stored, installed, and used under normal conditions. This includes remanufactured as well as OEM cartridges. We will send out a replacement same day if you are experiencing a problem.

We guarantee that subject to normal use, our cartridges will not cause damage, printer wear, or deterioration to any printers or copiers. In the event that our cartridges cause damage to your printer, we will cover the cost of repair or fair market replacement on the printer, with proper documentation.

If on the rare occasion the cartridge fails to function satisfactorily, please send an email to: tom.garlow@sensibletoner.com with the product number as well as the invoice number referencing date of purchase. We will issue a Return Merchandise Authorization number to use for processing your replacement toner, credit or refund. We will also issue a UPS call tag or Prepaid Mailing label for the return.

We will either replace or credit your purchase based on the following conditions:

  • Defective Cartridges must be returned and we will cover the cost of the return.
  • We will authorize a Return call tag for you to print out.
  • Please attach the printed tag securely to the package and ship back to us.

All products bought through this site carry a one year warranty against defects. Again, should you order any of these items and they don’t work satisfactorily, please email us at tom.garlow@sensibletoner.com to arrange for a replacement, account credit or refund.

Items ordered in error that need to be returned must come in their original unopened box within 60 days from date of purchase to receive a replacement, credit or refund. The customer is responsible for the cost of the return. Please obtain an RMA number for these as well by emailing tom.garlow@sensibletoner.com

As a Toner cartridge is critical to your business, we will attempt to ship a replacement same day we are notified to help you operate.

Please call us at 844-409-3080 or email tom.garlow@sensibletoner.com to assist with the return process. Refunds will be issued to the credit card that was charged at time of purchase.

100% Product Guarantee